Computer-Essence -

Computer-Essence's Spam Policy

What this Spam Policy covers

This policy covers some of the details of acts we consider to be Spam.
This policy covers how we proceed with a complaint
This policy covers some of your appeal rights regarding spam.
This policy covers some of your refund rights regarding spam.
This policy does not apply to the practices of companies that Computer-Essence does not own or control.

Some of the things that we consider Spam

UCE - Unsolicited Commercial Email (Biggest Offender)
Religious propaganda (ANY Religion!!!)
Political propaganda
Harassing email
Hate mail
This is not an all inclusive list, and we reserve the right to deem any transmission from our servers, that we see fit, as spam.
The vast majority of spam complains originate with a complaint from an outside source.

How we proceed with a complaint

If we receive a complaint about Spam email from any of our servers as a result of your actions, we will suspend your service temporarily while we conduct an investigation into the allegations, usually within 2 business days.
Should the accusation prove to be false, your account will be credited with twice the amount of downtime, and the offending false accuser will be added to a list of banned accusers.
Should the accusation prove to be true, and you have less than 10 instances, you will be given a warning.
Should the accusation prove to be true, and you have less than 100 instances of spam, your account will be suspended for one (1) week.
Should the accusation prove to be true, and you have more than 100 instances of spam, your account will be terminated and all remaining fees will be forfeited to Computer-Essence.

Your appeal rights

This is the United States, you have the right to appeal (Even if you don't live here).

Your refund rights

Computer-Essence will make no monetary refunds regarding spam complaints.
Should an accusation be proven false after the imposition of any of the above actions, the only recourse shall be the return of the removed time.
As compensation for any inconvenience, we will add a quantity of time that is equal to the amount of time taken, to the existing time.

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PO Box 214
San Luis Rey, CA 92068-0214
(760) 631-8064

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